The eyewear industry looked considerably different before OpticsFast transformed the marketplace back in 2007. At that time the idea of repairing sunglasses and prescription eyewear was virtually unheard of. Since then they’ve created a new paradigm that has challenged other retailers to do better for their customers. Their stated mission is to “do everything possible to repair your broken glasses to save you from having to buy a brand new frame,” and that’s a concept that’s refreshing to hear in an industry that always claimed it wasn’t possible.
OpticsFast’s commitment to repairing any eyewear that can be repaired is part of their overall focus on a real choice for the consumer. The company has a 90% success ratio when it comes to repairing frames and lenses and that far exceeds the industry average. With two dedicated lab technicians and more than seventeen years of combined experience in the optometry industry they’re serious about their obligation to their customers.
They have a policy of performing all work in-house to consistently avoid the potential for loss or damage that is common amongst other online retailers. This model was developed after extensive consultations with their existing customers and they continue to actively seek out the opinions of new customers. They also offer one of the best warranties in the business and a price match guarantee that has positioned them as one of the best online eyewear retailers world-wide.
OpticsFast is based in Brooklyn, New York, but they have a global reach with a presence in both the United Kingdom and Australia. The company began as a traditional eyeglass and sunglass retailer before branching out in 2007 to include a full online repair service. With a commitment to providing their customers with a choice of both repair services as well as new eyewear purchases they have successfully positioned themselves as an industry leader.